Privacy Policy
Last updated: April 2026
At Yuan Shan Travel (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or interact with our services.
1. Company Information
2. Scope of This Policy
This Privacy Policy applies to:
- visitors of our website
- individuals who contact us
- users submitting forms or trip applications
- newsletter subscribers
- participants in our travel experiences
3. Personal Data We Collect
Depending on your interaction with us, we may collect the following categories of personal data:
Contact Information
- Full name
- Email address
- Phone number (if provided)
Travel Information
- Travel preferences
- Trip interests
- Application details submitted through our forms
Technical & Usage Data
When visiting our website, we may automatically collect:
- IP address
- browser type
- device information
- pages visited
- session duration
- referring website or source
This data is collected through cookies and analytics technologies.
Future Booking & Travel Documentation
For confirmed trips, we may later collect additional information necessary for operational purposes, including:
- passport information
- emergency contact details
- dietary or accommodation preferences
- travel-related logistics information
Such information is only collected when necessary for trip execution.
4. How We Collect Data
We collect personal data through:
- website contact forms
- trip application forms
- newsletter sign-ups
- direct email communication
- cookies and analytics technologies
- future booking and onboarding processes
5. How We Use Your Data
We use your data for the following purposes.
Service Delivery
- responding to inquiries
- processing applications
- organizing and operating trips
- communicating travel-related information
Marketing & Communication
- sending newsletters and updates
- informing users about upcoming trips and experiences
- improving our services and website experience
You may unsubscribe from marketing communications at any time.
Analytics & Website Optimization
We use analytics tools to understand website usage and improve user experience.
This may include the use of:
- Google Analytics
- future advertising and analytics integrations
Analytics tracking is only activated after user consent through our cookie banner.
6. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- your consent
- performance of a contract
- legitimate business interests
- legal obligations where applicable
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies.
We use a consent management platform powered by Cookiebot to manage cookie preferences.
Cookies may include:
- essential website functionality cookies
- analytics cookies
- marketing and advertising cookies (future integrations)
Users can manage or withdraw consent at any time through the cookie settings banner.
8. Third-Party Services
We may use third-party providers to support our operations and services, including:
- Zoho Sites
- Zoho Mail
- Google Analytics
- Stripe
- future CRM, marketing, payment, and operational platforms
These providers may process data on our behalf in accordance with their own privacy policies and applicable regulations.
9. International Data Transfers
As Yuan Shan Travel operates internationally, your data may be processed or accessed in multiple jurisdictions, including:
- Hong Kong
- China
- the European Union
- countries where our service providers operate
We take reasonable steps to ensure appropriate safeguards are in place for international data transfers.
10. Data Retention
We retain personal data only for as long as necessary:
- to provide our services
- comply with legal obligations
- resolve disputes
- enforce agreements
When data is no longer required, it is securely deleted or anonymized where appropriate.
11. Data Security
We implement reasonable technical and organizational measures to protect personal data against:
- unauthorized access
- misuse
- disclosure
- loss or destruction
However, no online system can be guaranteed to be completely secure.
12. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict or object to processing
- withdraw consent at any time
- request data portability
- lodge a complaint with a supervisory authority
To exercise these rights, contact us at:
13. Children’s Privacy
14. Changes to This Privacy Policy
15. Contact
For any questions regarding this Privacy Policy or your personal data:
Yuan Shan Travel
📧 info@yuanshantravel.com
